The National Credit Union
Administration is warning consumers about a telephone scam in which
consumers are contacted by a caller claiming to work for NCUA and
asking for personal and financial information.
The caller tells the consumer her or
his credit card or debit card has been frozen or blocked. The caller
then asks for the consumer’s Social Security number, account number,
date of birth and home address to supposedly verify the information.
Consumers should not provide this or
any other information to the caller.
NCUA would not request personal or
financial information in this manner.
NCUA offers extensive information to
help consumers identify frauds and scams at its Fraud Prevention
Consumers who suspect they may have
become victims of identity theft should immediately contact their
financial institutions and, if necessary, close existing accounts and
open new ones. NCUA urges consumers also contact the three major
credit bureaus—Equifax (866-349-5191), Experian (888-397-3742) and
TransUnion (800-916-8800)—to request a fraud alert be placed on
their credit reports.
NCUA supports credit unions and their
members with financial literacy and consumer protection resources
available without cost at MyCreditUnion.gov. NCUA also provides
up-to-date financial education information on the agency’s YouTube
channel, Facebook page and consumer Twitter feed.
NCUA is the independent federal agency created by the U.S. Congress to
regulate, charter and supervise federal credit unions. With the
backing of the full faith and credit of the U.S. Government, NCUA
operates and manages the National Credit Union Share Insurance Fund,
insuring the deposits of nearly 96 million account holders in all
federal credit unions and the overwhelming majority of state-chartered